Communication is a measure of how we are heard. It's not about us; it is about how the other person perceives our message. If you are not where you should be in your career, the problem may very well be how you communicate. YOU SAID WHAT?! is an action-oriented book that gives you solid techniques that can be used right away to achieve effective results, including: · Quick tips and strategies on communication skills. · Real-life stories of how business communication can impact your career. · Tools that help you be understood and heard. YOU SAID WHAT?! will help you strengthen your message by planning and sharpening your communication skills.