Economics and Business

Have you ever found yourself at a loss for words around appraisal time? Do you find yourself searching for the tone that will perfectly encapsulate exactly what you need to say to each employee? If so, THE QUICK AND EASY PERFORMANCE APPRAISAL PHRASE BOOK is definitely for you! Whether you're a seasoned manager or just starting out, this is your go-to reference.

Most books that deal with ridiculous behaviour in the workplace are premised largely on conjecture, anecdotes and limited data, but that's not the case with OFFICE IDIOTS. Written by Ken Lloyd, one of the foremost experts on jerks at work, this book relies on data from actual workplaces across America to present a sweeping and frighteningly accurate snapshot of the antics of office idiots.

THE WINNING MANAGER'S PLAYBOOK gives business owners and managers what they so desperately need: a clear, focused, laser-sharp tactical manual of what they need to know right now to make their organisation a success. The authors' presentation of their six commonsense practices creates a systematic framework useful to managers, entrepreneurs and executives alike, providing them with: ...

Are you having a tough time finding new customers for your product or service? SUPERSTAR CUSTOMER SERVICE follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you'll ever have...

THE OFFICE POLITICS HANDBOOK is for business executives, managers, consultants, lawyers, agents, editors and anyone who wants to become more politically astute, more powerful and more successful. This is not a book on political game playing; it is for people who hate power games but who know that politics takes place in every organisation and want to make sure they wind up on top of the heap - ...

In a global, complex and competitive world, developing a plan without testing it against market reaction is like walking blind into a minefield. War gaming is a company's metal detector. Yet war games run by the large consulting firms are kept secret and cost millions.

This is a difficult time to be a leader. The majority of employees are disengaged, their discretionary efforts tamed, passions for work fleeting and ideas tethered. None of this needs to stop you. You can create a workplace where engagement, passion and great work thrives. If you're someone's boss, whatever your level or role, you can use these trust essentials to: ...

Gina Soleil takes you through a thought-provoking journey on how to transform your business into a haven of productivity. Using the science of energy, Gina gives you a step-by-step roadmap for building a business that's fuelled to win in today's market.

John F. Kennedy famously said, 'Let us never negotiate out of fear, but let us never fear to negotiate'. Everyone needs to reach agreement with others, but many people are overly fearful of what they think is a complex process. In THE PRACTICAL NEGOTIATOR, Cohen demystifies negotiation, offering common-sense approaches anyone can use no matter what the issue.

There are four major pitfalls that business owners experience that inevitably lead to failure. START ME UP! provides strategies to avoid those pitfalls and gives you the powerful ideas you need to build your thriving business. This is the perfect time to start a small business using your existing skills.

While today's global economy is experiencing a significant cycle of outsourcing across industries, leadership cannot be outsourced; it must be organically transformed. THE NEXT GEN LEADER will show you how to discard outworn traditions and become the next-generation leader you were born to be!

As companies expand and grow, the skills that led to their success often won't sustain further development in a more complex, high-stakes environment. Yet few resources exist to help them. They frequently flounder in their attempts to create a competitive strategy, work with the board and keep other talented executives, managers and employees on board, all while endeavouring to navigate the ...

80 percent of small businesses do not receive outside funding. They scrimp and save to make their business dreams a reality. As these businesses grow, the hasty financial decisions and systems put in place during their infancy inevitably crumble.

How do you take an underperforming unit - team, department, office or company - that has run aground and get it moving forward? In ALL HANDS ON DECK, Peter J. Boni shows any leader or aspiring leader exactly what to do. Following his advice, recognition and rewards come quickly.

7 SECRETS OF PERSUASION is the first book to take the latest scientific insights about the mind and apply them to the art of persuasion. It directly translates the revolution in neuroscience that has occurred over the last 40 years into practical new techniques for effective persuasion.

Customer behaviour, business models, technology and regulations are evolving quickly and many of the strategic rules we formerly lived by have become obsolete. To be able to respond quickly and intelligently to the fast pace of change, we need all levels and functions in our businesses to be creative and responsive. We need both courage and speed.

Regardless of the sector your organisation operates within or its size, increasing employee performance, building customer loyalty and growing revenue are likely your top priorities. How can you continually improve your employees' morale and performance in a sustainable way? How can you stay ahead of your customers' ever-changing needs without spending a fortune on technology?

Business books fall into two categories: theory and impractical protocols. Both provide either ideas without applications or applications without proven theoretical frames. They are like concept cars that no one expects to drive to work. THE LEADER ARCHITECT provides the bridge to proven solutions based on sound theory.

Confucius said that a thousand-mile journey begins with a single step. The same principle applies to becoming a self-made millionaire, except this journey is a little shorter, comprising of just 52 common sense practices. Featuring interviews with a wide-ranging list of self-made millionaires, you will be astonished to see how anyone can achieve this status by creating the right mindset.

Finding the right talent is hard. Finding the right talent that will prosper and stay is even harder. Business growth is being stifled and fields of office cubicles remain empty due to the fierce competition for talent today with job openings having recently surged to a record high. EVERGREEN TALENT will show you how to attract, find and keep employees for the long-term.