Economics and Business

Have you ever found yourself at a loss for words around appraisal time? Do you find yourself searching for the tone that will perfectly encapsulate exactly what you need to say to each employee? If so, THE QUICK AND EASY PERFORMANCE APPRAISAL PHRASE BOOK is definitely for you! Whether you're a seasoned manager or just starting out, this is your go-to reference. Whether you need to jump-start the r

Most books that deal with ridiculous behaviour in the workplace are premised largely on conjecture, anecdotes and limited data, but that's not the case with OFFICE IDIOTS. Written by Ken Lloyd, one of the foremost experts on jerks at work, this book relies on data from actual workplaces across America to present a sweeping and frighteningly accurate snapshot of the antics of office idiots. Based o

THE WINNING MANAGER'S PLAYBOOK gives business owners and managers what they so desperately need: a clear, focused, laser-sharp tactical manual of what they need to know right now to make their organisation a success.The authors' presentation of their six commonsense practices creates a systematic framework useful to managers, entrepreneurs and executives alike, providing them with:· Clear, hard-hi

Are you having a tough time finding new customers for your product or service? SUPERSTAR CUSTOMER SERVICE follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you'll ever have...but it has the potential to make you a Superstar!

THE OFFICE POLITICS HANDBOOK is for business executives, managers, consultants, lawyers, agents, editors and anyone who wants to become more politically astute, more powerful and more successful. This is not a book on political game playing; it is for people who hate power games but who know that politics takes place in every organisation and want to make sure they wind up on top of the heap - not

In a global, complex and competitive world, developing a plan without testing it against market reaction is like walking blind into a minefield. War gaming is a company's metal detector. Yet war games run by the large consulting firms are kept secret and cost millions. For the first time, this book makes them accessible to every product and brand manager, every project leader, every marketing prof

Life is a contact sport and no one knows that better than Eve Wright, a dynamic professional sports executive, entrepreneur and mother. But as our world grows increasingly complex, competitive and confusing, life becomes less about the luxury of doing what we want and the necessity of doing what we must.But it doesn't have to be that way. LIFE AT THE SPEED OF PASSION will revolutionise the way you

80 percent of small businesses do not receive outside funding. They scrimp and save to make their business dreams a reality. As these businesses grow, the hasty financial decisions and systems put in place during their infancy inevitably crumble. Banishing biz-speak, THE FINANCIALLY SAVVY ENTREPRENEUR offers entrepreneurs—indeed, all business owners—simple and innovative tools to maintain business

THE WILD IDEA CLUB will help you get there, by providing managers with an easy, step-by-step approach that harnesses the collective genius of their people to drive innovation, improve efficiency and increase morale.In tough times like these - with managers facing increasing pressure to get more done with fewer people and less money - encouraging employees to work together to tackle tough issues on

Based on the latest research on how people read the Web, it also includes numerous tips, tricks, and techniques on writing a blog, training and creating an audio or video podcast.This must-have reference is for anyone working on the Web. Webmasters can avoid losing projects for lack of content. Business people can now create effective, readily understood Web content about their services or product

The U.S. government is the biggest customer in the world!How can your small business get a piece of the pie?THE DEFINITIVE GUIDE TO GOVERNMENT CONTRACTS begins at the beginning, and assumes no prior knowledge of the government marketplace. Written in a clear, easy-to-understand language by experienced sales and marketing professionals, it takes you through every step of the process—finding the opp

Are performance reviews at your company like socks at Christmas - you get them every year whether you want them or not?It doesn't have to be like that. Because everyone wants to know how they're doing, how they measure up and what their chances are for advancement and rewards. And they want to do things right.THE ESSENTIAL PERFORMANCE REVIEW HANDBOOK will help you understand why performance review

Whether you are looking to secure a new deal - or land a new job - FAST TRACK NETWORKING gives you the tools you'll need to put the power of networking to work for you. You'll be amazed at the opportunities that will unfold once you begin to network correctly...and unconditionally.Through hundreds of valuable tips and dozens of networking success stories, you'll learn the "tricks of the trade" fro

CEO PRIORITIES provides direct, specific and valuable practical advice and insights for CEOs and aspiring CEOs or executives, supported by relevant stories couched in humour and irony.Neil Giarratana takes you inside the CEO's office and lays out a top executive's priorities - get these right...or else! He covers the key areas that must be handled well and with intelligence and explains in detail

Stress-related disorders are fast becoming the most prevalent reason for worker absence.Millions of CEOs, executives, entrepreneurs and professionals are thinking, planning and scheming about how to stretch a 24-hour day into an endless and productive workday. Burnt-out, energy depleted and constantly stressed, many find themselves unable to take pleasure in their hard-earned position.LEADING UNDE

Small business owners and solo professionals know they're supposed to use social media to increase sales, but how should they start?Using a unique Rule of 30 approach, 30 DAYS TO SOCIAL MEDIA SUCCESS is the perfect resource for busy people who want quick results. Thirty short chapters (one for each day of the month) are packed with practical and workable tips and proven techniques you can use righ

Hundreds of thousands of small business owners are tossing and turning at night, trying to figure out how to attract more customers. They need to know how to sell, both individually and through their organisations. HOW TO SELL ANYTHING TO ANYONE ANYTIME was written primarily for them.HOW TO SELL ANYTHING TO ANYONE ANYTIME distills the fundamental sales process into simple, easy-to-understand and e

“Robert W. Bly's helpful, amusing and slim volume is jam-packed with wisdom and plenty of tips to help you organise, manage your time better, cure procrastination and increase your productivity.”—Rolf Dobelli, GetAbstract.comMAKE EVERY SECOND COUNT goes beyond the usual time management books to bring you a broad range of strategies and tactics - dozens of proven methods to get more done in less ti

In today's fast-paced, unprecedented and unpredictable economy, many executives simply don't know what to do. Conventional methods - which may never entirely be understood in the first place - often don't work during economic upheaval. Executives, especially CEOs, need something better. They need a guide that identifies the roadblocks and points out the landmines. In her more than 30 years of work

The majority of debt-ridden consumers are in desperate need of financial budgeting and credit repair. THE ESSENTIAL CREDIT REPAIR HANDBOOK contains all the information you need to walk you through the step-by-step process of repairing your credit and leaving debt behind!THE ESSENTIAL CREDIT REPAIR HANDBOOK will teach you how to:· Dispute late payments, chargebacks and collection accounts· Rebuild