Economics and Business

Do you want to be more successful? Achieve record breaking sales? Make more money right now? Are you committed to learning more about your customers and improving your skills and approach to helping them? Salespeople are some of the least trusted professionals of any career. That's an opportunity for you!

Have you ever found yourself at a loss for words around appraisal time? Do you find yourself searching for the tone that will perfectly encapsulate exactly what you need to say to each employee? If so, THE QUICK AND EASY PERFORMANCE APPRAISAL PHRASE BOOK is definitely for you! Whether you're a seasoned manager or just starting out, this is your go-to reference.

Most books that deal with ridiculous behaviour in the workplace are premised largely on conjecture, anecdotes and limited data, but that's not the case with OFFICE IDIOTS. Written by Ken Lloyd, one of the foremost experts on jerks at work, this book relies on data from actual workplaces across America to present a sweeping and frighteningly accurate snapshot of the antics of office idiots.

THE WINNING MANAGER'S PLAYBOOK gives business owners and managers what they so desperately need: a clear, focused, laser-sharp tactical manual of what they need to know right now to make their organisation a success. The authors' presentation of their six commonsense practices creates a systematic framework useful to managers, entrepreneurs and executives alike, providing them with: ...

Are you having a tough time finding new customers for your product or service? SUPERSTAR CUSTOMER SERVICE follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest levels of performance in these three essential areas. Customer service may be one of the most demanding and difficult jobs you'll ever have...

THE OFFICE POLITICS HANDBOOK is for business executives, managers, consultants, lawyers, agents, editors and anyone who wants to become more politically astute, more powerful and more successful. This is not a book on political game playing; it is for people who hate power games but who know that politics takes place in every organisation and want to make sure they wind up on top of the heap - ...

In a global, complex and competitive world, developing a plan without testing it against market reaction is like walking blind into a minefield. War gaming is a company's metal detector. Yet war games run by the large consulting firms are kept secret and cost millions.

This is a difficult time to be a leader. The majority of employees are disengaged, their discretionary efforts tamed, passions for work fleeting and ideas tethered. None of this needs to stop you. You can create a workplace where engagement, passion and great work thrives. If you're someone's boss, whatever your level or role, you can use these trust essentials to: ...

A small business is not just a scaled-down version of a big one. In fact, some of the strategies that work well for larger companies may actually be completely irrelevant for smaller firms. SMALL BUSINESS FOR BIG THINKERS offers unconventional but, proven, strategies to run a better small business.

Gina Soleil takes you through a thought-provoking journey on how to transform your business into a haven of productivity. Using the science of energy, Gina gives you a step-by-step roadmap for building a business that's fuelled to win in today's market.

John F. Kennedy famously said, 'Let us never negotiate out of fear, but let us never fear to negotiate'. Everyone needs to reach agreement with others, but many people are overly fearful of what they think is a complex process. In THE PRACTICAL NEGOTIATOR, Cohen demystifies negotiation, offering common-sense approaches anyone can use no matter what the issue.

There are four major pitfalls that business owners experience that inevitably lead to failure. START ME UP! provides strategies to avoid those pitfalls and gives you the powerful ideas you need to build your thriving business. This is the perfect time to start a small business using your existing skills.

While today's global economy is experiencing a significant cycle of outsourcing across industries, leadership cannot be outsourced; it must be organically transformed. THE NEXT GEN LEADER will show you how to discard outworn traditions and become the next-generation leader you were born to be!

Should your company pursue global expansion or mine local opportunities? Take risks to grow dramatically or protect your current stability? Seek to maximise sales or the bottom line? We're so often faced with apparent paradoxes: continuity and change, conservatism and progressiveness, predictability and chaos.

Life is a contact sport and no one knows that better than Eve Wright, a dynamic professional sports executive, entrepreneur and mother. But as our world grows increasingly complex, competitive and confusing, life becomes less about the luxury of doing what we want and the necessity of doing what we must. But it doesn't have to be that way.

As companies expand and grow, the skills that led to their success often won't sustain further development in a more complex, high-stakes environment. Yet few resources exist to help them. They frequently flounder in their attempts to create a competitive strategy, work with the board and keep other talented executives, managers and employees on board, all while endeavouring to navigate the ...

80 percent of small businesses do not receive outside funding. They scrimp and save to make their business dreams a reality. As these businesses grow, the hasty financial decisions and systems put in place during their infancy inevitably crumble.

Most companies around the globe clearly believe that people should have the opportunity to achieve as much as their initiative and native talent can justify, but too many managers still lack the wherewithal to effectively groom junior employees who have the potential to climb the corporate ladder. The support of a mentor is an integral part of any effort to maximise someone's full potential.

After years of sharing her small-business tips and marketing tricks with readers of her popular blog, ChunkOfChange.com, and column in the Long Beach Post, Olga Mizrahi has taken her message to the streets, urging business owners to focus in while reaching out.

There are millions of women-owned businesses; they account for trillions in revenue and employ nearly 8 million people. Women are starting businesses at a rate twice that of men. Most of these women are, also, mums. What does it take to be successful as both a mum and as an entrepreneur?